Shipping & Delivery Policy

Sections 8 and 9 of our Terms & Conditions, reproduced here in full.

8. Delivery

Delivery is available only within the per-Outlet radius shown on the Platform. The Platform will block checkout for delivery addresses outside the radius and offer you the choice to switch to takeaway or pick a closer Outlet.
Delivery times displayed on the Platform are estimates only, calculated from a distance-based model. They are not guarantees and we are not liable for delays. Reasonable delays do not entitle you to a refund.
We may engage third-party delivery partners (such as Shadowfax or Porter) without further notice; the terms of this Section will continue to apply.
Risk of loss and title to food pass to you when the rider hands the Order over at the delivery address. If you have selected "leave at door, don't ring the bell" for an address, the handover is deemed to occur when the rider places the Order at the door and notifies you. Anything that happens to the Order after that point is your responsibility.
If you are unreachable, refuse delivery, or are not at the address, no refund is owed and the Order may be returned to the Outlet at our discretion.

For takeaway Orders, you must collect the Order from the Outlet within 30 minutes after we mark it "Ready for Pickup". We are not obligated to hold Orders beyond this period and no refund is owed for uncollected Orders.
Risk of loss and title pass to you when the Outlet hands the Order over to you at the pickup counter.